1. Introduction
ZapStudio AI PTY LTD ABN 53 694 146 104 ("ZapStudio", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered video creation platform at ZapStudio.ai (the "Service").
We are an Australian company and comply with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international privacy regulations including GDPR for EU users and CCPA for California residents.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, password, profile details
- Payment Information: Billing address, payment method details (processed by Stripe)
- Content: Scripts, prompts, images you upload, video projects
- Communications: Support requests, feedback, survey responses
2.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Features used, pages visited, actions taken
- Cookies: Session and preference data (see our Cookie Policy)
2.3 Information from Third Parties
- OAuth Providers: Google account information when you sign in with Google
- YouTube: Channel information when you connect your YouTube account
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyse trends, usage, and activities
- Detect, investigate, and prevent fraudulent or illegal activities
- Personalise and improve your experience
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
4.1 Service Providers
- AI Providers: OpenAI, ElevenLabs, Google (Gemini) - for content generation
- Cloud Infrastructure: Microsoft Azure - for hosting and processing
- Payment Processing: Stripe - for payment transactions
- Analytics: Google Analytics - for usage analysis
4.2 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect rights, privacy, safety, or property.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 90 days for backup purposes, and longer if required for legal compliance.
6. Data Security
We implement industry-standard security measures including:
- Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
- Secure cloud infrastructure (Microsoft Azure)
- Regular security assessments and monitoring
- Access controls and authentication requirements
7. International Data Transfers
Your data may be transferred to and processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
8. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data
- Port your data to another service
- Opt out of marketing communications
- Withdraw consent for data processing
To exercise these rights, contact us at privacy@zapstudio.ai
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and, for significant changes, by email.
11. Contact Us
For privacy-related questions or to exercise your rights, contact us:
Email: privacy@zapstudio.ai
Address: ZapStudio AI Pty Ltd, 10 Eagles Lane, Woombye QLD 4559, Australia
By using ZapStudio.ai, you acknowledge that you have read and understood this Privacy Policy.